HIGAET Site Reliability Engineering
Practice site reliability engineering through service-level objectives, error budgets, incident response, chaos experiments, observability, automation, and steady reduction of operational toil.
Duration
10 weeks · 6-8 hours/week
Level
Advanced
Delivery
Online
Status
Open for enrollment
Why this technology matters.
Site reliability engineering keeps services dependable while they keep changing: define what good looks like, measure it, budget for failure, and respond and automate calmly when things break. It blends software habits with operations discipline so reliability becomes a number, not a hope. It matters now because users judge every outage and slowdown instantly.
SRE practitioners define service-level indicators, objectives, and error-budget policies, build golden-signal dashboards with alerts and runbooks, run incident response with clear roles and blameless reviews, and automate toil with scripts and self-healing checks. It solves vague reliability goals, noisy alerts, and repetitive manual work. It does not prevent all incidents or fix missing product clarity, and automation does not replace judgment during a real outage.
By the end you will be able to build a service-level objective and error-budget policy for a real service, a golden-signal dashboard with alerts and runbooks tied to user impact, and an incident response exercise with toil-reducing automation.
Why this course exists
The gap is between reacting to pages and engineering reliability through objectives, budgets, and steady toil reduction. This course follows the arc from signals to objectives to alerts to response to review to automation. You leave able to practice SRE with calm, measurable habits.
Know exactly what you're signing up for.
Who is this for
Prerequisites
- Familiarity with Linux, scripting, and deployments
- Basic monitoring and alerting concepts
- Understanding of production operations
Technologies & tools
Skills you'll gain
A 10 weeks arc, module by module.
- Module 01
Module 01 — Foundations of site reliability and service ownership
- Module 02
Module 02 — SLIs, SLOs, and error-budget design
- Module 03
Module 03 — Observability: metrics, logs, traces, and alerting
- Module 04
Module 04 — Incident response and blameless postmortems
- Module 05
Module 05 — Chaos engineering and resilience testing
- Module 06
Module 06 — Release engineering and safe deployment gates
- Module 07
Module 07 — Toil measurement and operations automation
- Module 08
Module 08 — On-call health, paging, and capacity planning
- Module 09
Module 09 — Capstone: SLO-driven reliability program for a live-style service
Practical Training Flow
Learning → Guided Labs → Independent Practice → Industry Project → Capstone → Portfolio → Career Preparation. Practical hours are tracked alongside instructional hours and surfaced on the certificate.
Delivery as HIGAET Practical Training / Experiential Learning.
What you'll be able to do.
- Design service-level indicators, objectives, and error-budget policies for real services.
- Build golden-signal dashboards, alerts, and runbooks tied to user impact.
- Develop incident response practices with roles, communication, and blameless reviews.
- Automate toil-heavy operational tasks with scripts, scheduled jobs, and self-healing checks.
- Evaluate release safety with error budgets, deployment gates, and rollback plans.
- Deploy chaos and resilience experiments that validate failure assumptions safely.
- Secure on-call operations with access controls, audit trails, and escalation paths.
- Optimize alert quality and on-call load through tuning and paging discipline.
You will build.
Every project ships as HIGAET Practical Training / Experiential Learning — portfolio-ready work, not exercises.
- Project 01
Service-level objectives with error-budget policy
- Project 02
Golden-signal dashboard with alerts and runbook
- Project 03
Blameless incident review with response roles
- Capstone
Self-healing service with toil automation and chaos validation
Speak the language first.
- Service-level indicators
- Chosen measurements, like success rate or latency, that reflect what users actually experience.
- Service-level objectives
- Target values for those measurements that define acceptable reliability.
- Error budgets
- The allowed amount of failure before teams pause features and focus on stability.
- Golden signals
- Core health measures of latency, traffic, errors, and saturation used in dashboards.
- Runbooks
- Step-by-step guides that help responders fix known problems quickly.
- Blameless reviews
- Post-incident discussions focused on systems and fixes, not individual fault.
- Chaos experiments
- Planned fault injections that test how services behave under failure.
- Toil automation
- Replacing repetitive operational work with scripts and self-healing checks.
Fix, check, and go deeper.
Troubleshooting & common mistakes
Alerts fire constantly but users are unaffected
Retune alerts to user-facing indicators and objectives, then route low-impact noise to tickets.
Error budget burns out mid-quarter
Freeze risky launches, prioritize reliability fixes, and review budget policy with stakeholders.
Incident response is chaotic
Assign commander, communications, and operations roles, then follow a written runbook.
Same incident repeats every month
Run a blameless review, file action items with owners, and automate the manual fix.
Toil consumes all engineering time
Measure toil hours, automate the top task with scripts or scheduled jobs, and track reduction.
Dashboard hides the real outage
Rebuild around golden signals tied to user impact and validate against past incidents.
Before you move on, you should be able to
- Design service-level indicators, objectives, and error-budget policies
- Build golden-signal dashboards, alerts, and runbooks tied to user impact
- Develop incident response practices with roles and blameless reviews
- Automate toil-heavy tasks with scripts and self-healing checks
- Run chaos experiments to validate reliability
- Reduce operational toil while sustaining service reliability
Start your application.
Share a few details and a HIGAET advisor will reach out within one business day with next steps.
Common questions
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